HOW SHOULD I PACK MY PRODUCT TO RETURN IT?
Use sturdy packaging. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
You can send the product in sturdy shipping box that closes well.
Product packed? Print your shipping label and stick it on the shipping box.
WHAT ARE THE EXCEPTIONS ON THE RETURN CONDITIONS?
You probably understand that you can't return the following products:
- Software with a broken seal
- Digital activation codes
HOW FAST WILL I BE REFUNDED AFTER A RETURN?
We will refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
WHAT RETURN OPTIONS DO I HAVE?
You can register your return within 14 days of receiving the product. After that, you'll have another 14 days to return your product. You have 2 options:
- Exchange your product for a new one
- Return your product and get a refund
After 14 days, we'll repair your product and the above options no longer apply.
HOW DO I REGISTER MY RETURN ONLINE?
Please contact our
customer service to register your return. After approval, you will receive a shipping label to send your package to us.
CAN I RETURN MY PRODUCT IN THE STORE?
Yes, that's possible! You can return your order by appointment in our store in Gentbrugge. Contact our
customer service to schedule an appointment.
Address
Blackview Belgium
Brusselsesteenweg 613
9050 Gentbrugge
Belgium
Opening hours (by appointment only)
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed
WHAT ARE THE RETURN CONDITIONS?
To get the full purchase amount back, it is important that your product meets the return conditions below.
- The product must not have undergone any installations.
- Existing barcodes and/or registration codes must not be removed or unreadable.
- The product must not be disassembled (seal must be intact).
- The product must have original instructions and accessories.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when you return it.
WHAT'S THE STATUS OF MY RETURN?
As soon as we have received your return shipment, you will receive an email from us. Did you return your package over 5 days ago and still haven't heard anything? Please contact our
customer service.
WHAT ARE THE RETURN SHIPPING COSTS?
The return shipping costs are 10 euros. The return shipping costs will be deducted from the refund of your order.
MY RETURN WAS NOT ACCEPTED. WHAT NOW?
If your return is not accepted, our
customer service will contact you first. In most cases, a partial refund will be made. If you choose to keep the product, we will send it back to the address you provided.
